We reserve the rights to cancel your order at any given point of time.
Cancellation by Taaza Food
1: We may cancel your order in case the items are not available in market.
2: We may cancel your order if good quality of items is not available as per our quality checks.
3: You shall be informed about cancelled orders via an SMS.
Cancellation by You
1: You can cancel your order until the cut-off time for cancellation. Post cut-off time you cannot cancel your order.
2: Your order amount will be refunded after the cancellation request is processed.
3: All refunds if any will be credited to your user account.
4: You can cancel only whole order, not a single item.
Time taken to process cancellation request
1: Cancellation via mobile app is instant and your order will be cancelled immediately.
2: In case of any refund delay after we have processed your cancellation, please get in touch with us via the feedback form.
How to cancel your order online
1: To cancel you order, please visit “My Orders” section of mobile app and thereon you can cancel the order you want.
2: In case of any refund delay after we have processed your cancellation, please get in touch with us via the feedback form.
Return & Refund Policy
1: Since we deal in perishable items such as Vegetables and Fruits, we will accept return of food items only
within 24 hours of delivery of items. To return the item please contact us via the feedback form in the mobile app. The feedback form is also available in our Order Details screen. The process for refund and return is exactly the same.
2: Taaza Food will bear the cost of return. The customer does not have to pay anything extra for refund or return. In case of return the amount will be refunded in your account within 24-48 hours.
3: In case of any quality issues, the customer has the right to return the products. We would, at our discretion, try our best to partially or fully refund for the unused items post collecting the spoilt item. However Customer won’t get any refund for fully used items or items which are thrown away.
4: We cannot guarantee taste of the food item, vegetable or a fruit as there is no way to perform a quality check on it.
5: REFUND FOR TASTE ISSUES WILL NOT BE PROCESSED.
